Terms & Conditions

Please read our Terms & Conditions carefully as by dealing on our Viiking Music webshop you are accepting these with your order. Sales contract Viiking Music is an enterprise of Music Invest Oy, Vuorikatu 22, 70100 Kuopio, Finland. International VAT identification number FI29503234.

 

Delivery Rates & Times

Viiking Music offers affordable and fast delivery to all EU countries and Nordics. Free of charge delivery with Parcel Connect available on orders over € 299.00 euro value and DHL Economy express on orders over € 399.00 value. Within the European Union all orders are shipped with Parcel Connect / DHL in 2-5 days. Free delivery on orders as indicated on payment options / shopping basket per shipment.
DHL Woldwide Express deliveries with flight cargo are possible to choose with surcharge, then you only pay the difference of the shipping price, that is automatically calculated on payment options / shopping basket per shipment. Please note that DHL Woldwide Express has a flight cargo surcharge for packages exceeding 120 cm in length. If your shipping charge appears high in such case, please consult us in advance, we can always find alternative methods.

Please note: Most orders are dispatched within 24 hours, for items that are not-in-stock we will contact you for further information and an additional period of 2-3 weeks might be added to your total delivery time once you have accepted it.

 

Parcel Connect

Parcel size maximum 120 x 60 x 60 cm

Parcel Connect is a parcel product designed for international e-commerce that allows Finnish e-commerce to enter the global markets. The Parcel Connect product is realized in cooperation with DHL and Bring.Together with its affiliates, Posti has created a network covering more than 47,500 service points throughout Europe. Posti produces the Parcel Connect deliveries in four countries: In addition to Finland, Posti has constructed an Itella Parcel Shop pickup point network in Lithuania, Latvia and Estonia. The service includes returns of undeliverable items and customer returns.

 

DHL Express

You find all information about DHL express shipping - link here.

 

Returns policy

For unwanted items:

If you want to return your item, please contact our store first to establish a return ticket, then return any items within 14 days of the delivery date. Please note, that the items must be in its original condition and/or unopened. We cannot accept returns of purchases of sealed items, such as software products, if the item has been unsealed. We cannot accept the return of digital download items. When we receive back the items, we will issue you a full refund. Please note that you are responsible for the costs of returning the unwanted items, but that the total purchase will be refunded in line with EU Refund Rights Law. 

 

Damaged or incorrectly sent items:

Return any items if it has been damaged or incorrectly sent by addressing to the returns address after contacting our store for return ticket. When we receive back the items, we will issue you a full refund including the cost of returning the item. Please outline the damage or delivery error in writing on the order summary included with the return so that we can approve a refund of your return costs in line with EU Refund Rights Law.

 

How to return your items:

To successfully return an item simply describe the reason for return; unwanted, damaged as described, incorrect as described in writing on the order summary and return to our original shipping address.

 

Returns address:

Viiking Music
Vuorikatu 22
70100 Kuopio
Finland

Questions about return policy: +358 17 261 9800 / +491737599650 or viikingmusiikki@gmail.com. Contact us if you should need further assistance or clarification on how to return items.

Please note: You will be responsible for the costs of returning the items to us unless it is damaged or has been incorrectly sent, just as outlined by EU Refund Rights Law. We are unable to accept any items that you wish to return following 14 days of the delivery date, unless it is damaged or has been incorrectly sent.

This returns policy does not affect your statutory rights.

Copyright 2019